As a newly established bank in Qatar, Masraf Al Rayan Bank required a reliable IT infrastructure to launch new service delivery channels, such as Internet & phone banking, and implement a CRM system for branches. Within just six months, we helped implement SOA based architecture on Microsoft BizTalk Server 2009. The bank has not only launched new services on time but also reduced system development work by 50 percent, achieving quick time-to-market for its applications.

Previously, the bank found it difficult to add new delivery channels due to its rigid IT infrastructure and cost of change for core banking systems – Misys Equation & HPS Card system. Each service delivery channel was directly communicating with core banking and that integration was painful and time-consuming as was not provided out of the box by core banking provider. Any change in core banking had an impact on existing implementations with delivery channels. Also, it was time-consuming to launch a new service because we had to write and test the integration code from scratch for each channel separately.

The bank was looking for a technology to make the integration between the core banking system and delivery channels more flexible and reusable, and a design approach so that a change in one application did not mean changing business rules in others.