Customer Relationship management (CRM)

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Customer Relationship management (CRM)

  • Account Management and Contact Management: Centralize all your company accounts and Contacts. Integration with social profiles like LinkedIn enables easy look-up of information from public sources like LinkedIn, Facebook and InsideView
  • Opportunity Management: Track leads and opportunities separately in the system. Funnel charts built on top of this data provide a clear view of the sales pipeline to management.
  • Email Tools: Email integration allows you to track email conversations, add them to lead and account records. Optional integration with Outlook is also available.
  • Case Management: Built-in case management tools allow you to track open support tickets and requests and associate them with customer profiles. This provides an integrated view of all conversation history with sales-reps engage customers.
  • Web Storefront integration: Powerful integration with store-front technologies like WordPress and Magento enable leads from the front-end to get integrated right into the CRM. This allows for easy customer segmenting and the creation of dynamic marketing lists.
  • Marketing-Campaign Management: The solution allows you to track marketing campaigns, activities and lists.
  • Marketing Resource Management: Centralizes marketing content so the whole team can collaborate on it together.
  • Mobile Access: Optional mobile integration enables users to view CRM content on the go.
  • Activity Feeds: The solution lets you track users, accounts and customers for social activity. Subscribing on a particular entity provides a facebook-like activity stream of your interests.
  • Infinitely Customizable: The most powerful feature perhaps is a user-customizable architecture that enables users to add new forms and fields in the existing application without the need for any coding or developer knowledge. This presents a very powerful framework that can be customized to your way of doing business.
  • Cloud and On-Premis: The solution can be setup in both cloud and on-premis options
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KEY BENEFITS

  • Centrally track and manage all interaction
  • Better Customer Insight and Service
  • Customer Segmentation and Insight
  • Better visibility on salesforce activities
  • ROI visibility for marketing campaigns
  • Identify Opportunities to Cross-Sell
  • Improved Salesforce Productivity
  • Reduce Costs

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